Privacy Policy for Play + Dwell LLC
Effective Date: 2025

Play + Dwell LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us online or offline, or book our sleepover rental services within Southern California.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing address and service address

  • Payment details (processed securely through third-party processors; we do not store full credit card numbers)

  • Event details such as date, location, and guest information (excluding sensitive personal data)

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and referring URLs

  • Cookies and similar tracking technologies (e.g., for analytics and website performance)

C. Information From Third Parties

We may receive information from:

  • Payment processors

  • Booking platforms

  • Social media platforms when you interact with our content

2. How We Use Your Information

We use the information we collect to:

  • Process bookings and provide services

  • Communicate with you regarding appointments, updates, or customer support

  • Improve our website, services, and customer experience

  • Send optional promotional emails (you can opt out anytime)

  • Maintain business records for legal, tax, and operational purposes

  • Detect and prevent fraud, security issues, or misuse

3. How We Share Your Information

We do not sell your personal information. We may share information only with:

A. Service Providers

Trusted third parties that assist with:

  • Payment processing

  • Email newsletters and communication tools

  • Website hosting and analytics

  • Booking or scheduling platforms

These providers are required to safeguard your information.

B. Legal Compliance

We may disclose information when required to comply with applicable laws, government requests, or to protect our legal rights.

C. Business Transfers

If we merge, sell, or transfer business assets, customer information may be included as part of the transaction.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve site functionality

  • Analyze user behavior

  • Customize your online experience

You can control cookie settings in your browser; however, disabling cookies may affect site performance.

5. Data Security

We take reasonable measures to protect your information, including administrative, technical, and physical safeguards.
While we strive to protect your data, no method of electronic transmission is 100% secure.

6. Data Retention

We retain personal information only for as long as needed:

  • To provide services

  • For legal and tax obligations

  • To resolve disputes and maintain business records

7. Children’s Privacy

Our services are directed toward parents and guardians, not children. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will delete it.

8. Your Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you may have the right to:

  • Request access to the personal information we store

  • Request corrections or deletion

  • Opt out of the sale or sharing of personal data (we do not sell personal data)

  • Limit the use of sensitive personal information (we do not collect sensitive data)

To submit a privacy-related request, contact us at: hi@playanddwell.com. We will verify your identity before responding.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those external sites.

10. Text Message & Email Communication

By providing your phone number or email, you consent to receiving service-related messages, booking updates, and optional promotional content. You may opt out at any time by replying STOP to texts or using the unsubscribe link in emails.

11. Changes to This Policy

We may update this Privacy Policy occasionally.
Changes will be posted on our website with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Play + Dwell LLC
hi@playanddwell.com
(310) 818-8716
3025 Artesia Blvd #170 Torrance CA 90504